Check Out Our Frequently Asked Questions - RoofTek

Rooftek FAQs

Sales

What are the steps to get started on a new roof?

  • Set up a time to meet with an estimator.
  • Take roof measurements and do a quick inspection for damage or deficiencies.
  • Select the roof YOU want – roofing details, colors, etc.
  • Sign a contract with RoofTek and pay a deposit.
  • Order materials and schedule installation.
  • Roof installation.
  • Final inspection.

What is the warranty on a new roof?

Most roofing warranties offered in the market today are “limited lifetime” warranties that cover the shingles only and prorate after 10 years. For peace of mind for our customers, RoofTek has achieved the highest level of installer certifications with 2 of the largest shingle manufacturers in North America (Owens Corning and GAF). This allows us to offer up to a 50 year non-prorated warranty that covers labor, materials, tear off, and disposal on the entire roofing system, which is actually registered with the manufacturer. In addition, workmanship warranties start at 2 years and can go up to 25 years of workmanship coverage.

How long does it take to receive an estimate on my roof?

Typically our team can inspect, measure, and generate an estimate on a roof within 30-40 minutes. We understand that everyone’s time is valuable, so we try to get the estimate ready as quickly as possible without missing any important details.

How much longer will my current roof last?

  • Asphalt shingle roofs typically last anywhere from 15-30 years depending on several factors including:
    • What type of shingles were used?
    • Was the roof installed correctly?
    • Is the roof ventilated properly?
    • Has the roof been damaged by a storm, etc?
  • To get specifics and an expert opinion on your roof please schedule a free roofing inspection today!

Do I qualify for an insurance replacement?

RoofTek helps thousands of customers navigate roof insurance claims each year. The first step is to document any storm damage on the roof. One of our insurance specialists will inspect the roof, take all necessary photos, and review them with you before deciding whether or not to proceed with an insurance claim. If you would like your roof inspected for storm damage, contact us today to schedule a free inspection!

Does RoofTek install metal roofs?

YES! RoofTek offers a variety of metal roofing options and custom metal chimney hoods.

Does RoofTek do gutters, soffit and fascia (GSF)?

YES! We offer a variety of options for GSF. The most typical gutters we install are seamless 5” K-Style gutters. We make the project easy by taking care of all of your roofing and GSF needs.

Solar

What solar panels do we use?

RoofTek offers a variety of solar panels

  • QCell, Solaria, SILFAB, Hinki, Axitec and REC

How long does the process take?

The process of going solar takes 2-3 months from the time the contract is signed to the solar system being turned on.

How will I save money with Solar?

On average, our clients see a return on their investment in 8-10 years, meaning your electric bill is eliminated completely during this time frame of 8-10 years.

How long will my solar panels last?

The solar panels are guaranteed to last 25 years minimum at 86%.

Production
& Service

What time does the crew generally arrive to begin working on my roof?

The crew generally will arrive around 7:00 AM.

Where does the dumpster go for the tear-off?

The ideal location for the dumpster is in the driveway as close to the home as possible.

What does RoofTek do to protect my yard and landscaping when installing my new roof?

  • RoofTek uses a large magnet to clean up the nails and debris.
  • We also use EnviroTarp to cover your landscaping that is directly below the roofing project. RoofTek uses as much care as possible to protect your landscaping. We can’t guarantee there will be zero damage as this is a major construction project.

Does the same crew that installs my roof, install my gutters?

No. We have different crews for roofing and gutters. Our gutter crew makes the gutters on sight. Gutters are usually installed within 1 – 2 weeks after the roof installation has taken place.

Do we manufacture and install the gutters ourselves?

We install 10% of the gutters and are building our business in this area. We have a long working relationship with one of the largest gutter companies in Utah that does installation for us as well.

How long does it take to install a new roof?

Install time depends on the size of home, number of old shingles and pitch. Most roofs are completed, start to finish, in one day.

Does RoofTek do any framing?

No, we do not do framing.

Supplementing

What is Supplementing?

Supplementing involves a detailed review of an insurance estimate and internal inspection report to ensure everything is accounted for. Insurance adjusters are very busy and occasionally overlook some items or enter something differently than current industry standards. In the event discrepancies are found a supplement for those items is submitted to the insurance company.

When does supplementing occur?

  • Supplementing can generally occur at 3 different times during the course of your project.
  • Before any repairs are started a detailed review is completed and if needed, a supplement is submitted to the insurance company.
  • While the repairs are being completed, a discrepancy is found by the project manager.
  • After the repairs are completed, another thorough review of the job is completed and if any further discrepancies are found, they are submitted to the insurance company.

How long does the supplementing process take?

Generally the supplementing process takes 1-3 weeks to come to a revised settlement with the insurance company.

Do I need to do anything during the supplementing process?

It is helpful if you call the adjuster or the insurance company and give them verbal authorization to speak with us and work directly with them. This can speed up the process a little bit. Some insurance companies require verbal authorization from you to share any information with the contractors directly.

Do we have to wait for a supplement to be approved before my repairs can be completed?

In most cases, a project can move forwards while we work on coming to a settlement with the insurance company. If there are major discrepancies the project will be put on hold while we work on coming to a settlement with the insurance company. In these cases the project is put on hold generally because we will need to meet with the insurance company onsite and discuss the scope of repairs needed.

Do I have to pay for the supplemented items if they are not covered by my insurance company?

In most cases we just absorb the cost of the items not covered by the insurance company currently. There are some situations in which you will have to pay for supplements if they are not covered by the insurance company. The most common situation in which that occurs are relating to the roof decking and gutters.

Why do I have to pay more money than what is listed on my contract if supplements are approved?

We do not complete a thorough review of a job until we have a signed contract. The reason for that is to protect ourselves and you from having unexpected costs. If discrepancies are found our contract states those additional funds will be paid to RoofTek.

What are the most common supplemented items?

The most common items are related to current building codes and installation requirements.

Commercial

How long should a commercial roof last?

Depending on the membrane thickness, will determine how long the material warranty will be, usually 15 to 20 years on the material warranty. Here at RoofTek we like to get you 2 to 3 additional years of life out of the roof with basic service and repair and roof maintenance.

How many layers of roofing can I have at any one time?

Utah building code says that you can go up to 2 layers at any given time. It makes a lot more sense in the flat roofing world to do an overlay. No reason to remove the roof top insulation until you absolutely have to.

How much money should I factor in spending each year on roof maintenance?

Typically you want to budget around 5% – 8% of whatever the roof value would be to include in yearly roof maintenance.